Privacy Policy

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PlaidX Privacy Policy

Last Updated: November 11, 2024

Thank you for visiting www.PlaidX.com, a website (“Site”) operated by PlaidX Inc. and its affiliates. We value your privacy and encourage you to take the time to review this privacy policy (“Privacy Policy”). This document explains our practices regarding the collection, use, and protection of your personal information and outlines your privacy rights. It governs how information is handled when you use our Site and services, including our websites, communications (e.g., emails, phone calls, texts), and any applications we may provide (collectively, the “Service”). References to “we,” “us,” and “PlaidX” in this document refer to PlaidX Inc., a [jurisdiction]-based corporation.

By accessing or using the Service, you consent to the practices described in this Privacy Policy. If this Privacy Policy is translated into other languages for convenience, the English version will govern in case of inconsistencies.

We collect personal information that identifies you directly or indirectly, such as your name, address, email, phone number, company name, or job title. Anonymous information that becomes associated with personal information is also treated as personal information.

We collect information when you:

• Sign up for services and create an account
• Register as a manufacturing partner
• Share information, upload content, or communicate through the Site (e.g., surveys, support inquiries).

We may retain documents like CAD files, engineering drawings, and technical specifications uploaded via your account. We may also request identification documents for fraud prevention or regulatory compliance.

If you make or receive payments through the Site, you may need to provide financial account details such as your credit card or bank account information.

We collect information through interactions with our customer support team, which may include emails, chats, or phone calls.

Our Site automatically collects certain technical data, such as your IP address, browser type, operating system, and usage patterns (e.g., pages visited, time spent).

We use cookies, tags, and related technologies to track your activity and preferences. These tools help improve user experience and measure Site performance. 

We use your information to:

• Provide and improve our services
• Process transactions and fulfill orders
• Respond to inquiries or support requests
• Send you marketing communications (with your consent)
• Customize your experience and suggest relevant products/services
• Comply with legal obligations or enforce policies

We will not use your information for unrelated purposes without your consent.

We engage trusted third-party providers for services like:

• Hosting and IT support
• Payment processing
• Fraud prevention
• Analytics and marketing assistance

All third parties are required to safeguard your information and use it solely for the services they provide to us.

We may disclose information when required by law or when necessary to protect PlaidX’s legal rights, users, or the public.

In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity.

You can log in to your account to update or correct your personal information. For additional requests or assistance, please contact us.

To delete your account or personal information, contact us directly. Note that deleting your information will terminate access to PlaidX services and may be subject to legal or contractual retention requirements.

You may opt out of marketing emails by following the “unsubscribe” instructions within the emails or contacting us.

We store your information securely using industry-standard measures. Although no system is 100% secure, we continually assess and improve our safeguards to protect your data against unauthorized access, loss, or misuse.

If you reside outside of [your jurisdiction], your information may be transferred and stored in [primary storage location]. We comply with applicable international data protection regulations, including [EU/U.K. standards, as applicable].

Our Site is not intended for children under 13. We do not knowingly collect data from children. If we become aware of any such collection, we will delete the information promptly.

If you’re a California resident, you have the right to:

• Access information we’ve collected about you
• Request deletion of your data (subject to exceptions)
• Opt-out of the sale of your personal information (PlaidX does not sell personal data)

For requests, contact us at [privacy email]. PlaidX will not discriminate against you for exercising these rights.

This Privacy Policy may change over time. Updates will be posted on the Site, and material changes may be communicated via email. Your continued use of the Site after changes are made constitutes your acceptance of the updated policy.